CONTRACTS: The Duallist website is operated by SmartBeats. In buying from this website you are entering into a contract with SmartBeats.
REFUNDS: Our Refund policy is simple. If you are not completely delighted then contact us within 7 days of receiving the item to arrange return and a refund of the price (excluding shipping charges). Items must be in original condition and with original packaging. In the unlikely event that a pedal or drum is faulty then we will either provide a replacement part, undertake a repair or replace it under warranty.
WARRANTIES: The 'Lifetime Warranty' relates to the range if Duallist Pedals and in particular to the main components of a drum pedal excluding items that wear such as belts, springs, beaters and signage. Accessories and consumables will be replaced if defective due to a manufacturing fault. Some items such as drumsticks and grips may have a shorter life due to usage and wear. If you have a query regarding an item please email us and attach a photograph of the fault, detailing when and where it was purchased.
DELIVERY POLICY: We will dispatch your order by post, or UPS or Fedex or similar carrier. Within the UK, you can typically expect delivery within 7 working days but please allow 14 days in exceptrional circumstances. International orders may take a little longer. In order to reduce our carbon footprint we may remove the retail outer packaging prior to shipping. For some items we use First Class post. This does mean that we do not always have tracking information. You must inform us of non-delivery if your shipment does not arrive within 14 days. UK and European orders include VAT (unless a VAT registered company has contacted us in advance to advise of their EU VAT number). International orders may incur local taxes and duties payable by the customer, contact your local Government to enquire about likely costs. It is up to you to acquaint yourself with these costs prior to purchase and we are not liable for any loss due to additional taxes and duties due.
Duallist Drum Pedals, Drums and Accessories combine innovation with function, design, dynamics and musicality.
Duallist Drum Pedals are behind the drumkits of leading drummers.